Cancellation & Refund Policy

At Seasoul Holidays Private Limited, we understand that travel plans may change due to unforeseen circumstances. Our cancellation and refund policy has been designed to ensure transparency and fairness for all our guests while helping us efficiently manage our operations.

1. Guest Cancellation

Cancellation Period Refund Eligibility
30 Days or More Before Travel 100% Refund
15–29 Days Before Travel 80% Refund
4–14 Days Before Travel 50% Refund
Within 3 Days Before Travel / No Show No Refund

2. Cancellation by Seasoul Holidays

In rare situations where Seasoul Holidays is required to cancel a scheduled service due to adverse weather conditions, government regulations, operational restrictions, safety concerns, or other unavoidable circumstances, guests will receive a 100% refund of the amount paid or may choose to reschedule their booking subject to availability.

3. Weather & Sea Conditions

  • Boat departures are subject to weather and sea conditions.
  • Departure timings may change for passenger safety.
  • Trips may be delayed or postponed based on instructions from local authorities.

4. Booking Modifications

  • Date changes are subject to seat availability.
  • Modification requests should be submitted at least 7 days before travel.
  • Additional charges may apply for rescheduling or upgrading services.

5. Refund Process

  • Approved refunds will be processed using the original payment method.
  • Refund processing may take 7–14 business days, depending on the payment provider.
  • Bank charges or payment gateway fees, if applicable, may be deducted where permitted.

6. No-Show Policy

Guests who fail to arrive at the boarding location before the reporting time or do not participate in the scheduled service without prior notice will be considered a No Show. No refund will be provided in such cases.

7. Travel Permits

Lakshadweep entry permits and government charges are separate from the booking amount and may be subject to different cancellation and refund rules imposed by the concerned authorities.

8. Force Majeure

Seasoul Holidays shall not be held responsible for delays, interruptions, or cancellations caused by natural disasters, severe weather, government restrictions, civil disturbances, strikes, pandemics, or any other events beyond our reasonable control.

9. Contact for Cancellation Requests

For cancellation, rescheduling, or refund assistance, please contact our support team:

Seasoul Holidays Private Limited
📞 +91 94001 09762
📧 seasoulagatti@gmail.com